The client wanted to re-define their leadership model and ensure their leaders took a common approach to the way they engaged, encouraged and developed performance in their teams.
Nexus supported the client in spreading their corporate leadership model across senior and higher level management throughout Europe, Africa and Asia
The themes and content of the programmed covered:
Meaning – motivation and engagement
Emotional Intelligence and value based-leadership
Trust-based team performance
Accessing and using pride in individual and collective performance
Individual and team diversity mapping
Recognition and feedback
Strengths-based development and coaching
Exam Board Education - Collaboration
The client had recently re-structured their business, re-defining job roles and responsibilities to develop a customer-centric approach in their relationship managers.
Nexus supported the client by developing and running a series of workshops focused on helping subject managers and developers be more proactive and collaborative in their relationships with internal and external customers.
Themes addressed included:
Understanding roles, linking individual contribution to company strategy and divisional objectives
Creating an enabling team-working environment
Taking ownership and committing to action
Recognising good performance and celebrating success
Delegating and taking responsibility not tasks
Managing risks, understanding them and taking them.
Challenging the status quo
Holding themselves and others accountable
Committing to innovation and creativity
Travel & Bookings Company - Negotiations & Sustainable Agreements
Rapid company growth meant the client needed to develop and enhance the negotiating technique of both new and existing client managers.
Nexus supported managers in negotiating commercial contracts and sustainable agreements with a external business partners including hotels, airlines, entertainment venues, retailers and other commercial partners
Positional bargaining and negotiation tactics
Opening, concession and closing strategies
Building rapport and relationship management
Psychology of negotiation
Assertiveness and conflict resolution
Influence and decision making
International Telecommunications Company - Acquisition & Transformation
The client having grown rapidly through a large number of international acquisitions and partnerships was looking to reinforce corporate identity and shared approaches to leadership and management across the Group
Nexus supported the client by developing and running a series of programmes that brought together diverse groups of managers from across the Group to work together over 7 days.
The project activities covered the following themes:
Diversity of corporate, national and personal culture
Partnership and collaboration
Leadership style and Emotional Intelligence
Information Technology Services Company - Performance Culture
The client wanted to roll out a new approach to performance management, one that put individual and team development at the heart of performance conversations.
Nexus developed and delivered workshops to al UK entities within the Group. These workshops delivered both the methodology and approach to successful performance conversations as well as the practice in developing individual approach in those conversations.
Presentation of corporate strategy and divisional objectives
Aligning and agreeing individual targets
Addressing individual motivation
Feedback and feedforward in developmental conversations
Assertiveness and confronting bad behavior
Preparing and handling the performance review meeting, as the appraiser and appraisee