Case Studies
Energy Company - Leadership Development
The client wanted to re-define their leadership model and ensure their leaders took a common approach to the way they engaged, encouraged and developed performance in their teams.
Nexus role
Nexus supported the client in spreading their corporate leadership model across senior and higher level management throughout Europe, Africa and Asia
The themes and content of the programmed covered:
- Meaning – motivation and engagement
- Emotional Intelligence and value based-leadership
- Trust-based team performance
- Accessing and using pride in individual and collective performance
- Individual and team diversity mapping
- Recognition and feedback
- Strengths-based development and coaching
Exam Board Education - Collaboration
The client had recently re-structured their business, re-defining job roles and responsibilities to develop a customer-centric approach in their relationship managers.
Nexus role
Nexus supported the client by developing and running a series of workshops focused on helping subject managers and developers be more proactive and collaborative in their relationships with internal and external customers.
Themes addressed included:
- Understanding roles, linking individual contribution to company strategy and divisional objectives
- Creating an enabling team-working environment
- Taking ownership and committing to action
- Recognising good performance and celebrating success
- Delegating and taking responsibility not tasks
- Managing risks, understanding them and taking them.
- Challenging the status quo
- Holding themselves and others accountable
- Developing resilience
- Committing to innovation and creativity
Travel & Bookings Company - Negotiations & Sustainable Agreements
Rapid company growth meant the client needed to develop and enhance the negotiating technique of both new and existing client managers.
Nexus role
Nexus supported managers in negotiating commercial contracts and sustainable agreements with a external business partners including hotels, airlines, entertainment venues, retailers and other commercial partners
Themes included:
- Positional bargaining and negotiation tactics
- Opening, concession and closing strategies
- Building rapport and relationship management
- Psychology of negotiation
- Assertiveness and conflict resolution
- Influence and decision making
- Problem solving
International Telecommunications Company - Acquisition & Transformation
The client having grown rapidly through a large number of international acquisitions and partnerships was looking to reinforce corporate identity and shared approaches to leadership and management across the Group
Nexus role
Nexus supported the client by developing and running a series of programmes that brought together diverse groups of managers from across the Group to work together over 7 days.
The project activities covered the following themes:
- Diversity of corporate, national and personal culture
- Partnership and collaboration
- Leadership style and Emotional Intelligence
- Team dynamics
- Agility
- Innovation
Information Technology Services Company - Performance Culture
The client wanted to roll out a new approach to performance management, one that put individual and team development at the heart of performance conversations.
Nexus role
Nexus developed and delivered workshops to al UK entities within the Group. These workshops delivered both the methodology and approach to successful performance conversations as well as the practice in developing individual approach in those conversations.
- Presentation of corporate strategy and divisional objectives
- Aligning and agreeing individual targets
- Addressing individual motivation
- Recognition,
- Feedback and feedforward in developmental conversations
- Assertiveness and confronting bad behavior
- Preparing and handling the performance review meeting, as the appraiser and appraisee
- Coaching and mentoring in performance
